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Published on September 12th, 2012 by Peter
The word of the night was meaning. On August 23, Jod Kaftan from BLITZ Agency talked to the Los Angeles web design community at large about how to give meaning to a user experience. “The device should not prescribe what the experience should be,” Kaftan said. Throughout the night he discussed four main points which all related to the idea that interaction design should have meaning when implemented onto a device. “Really what this exploration is about is thinking of the device last,” he said.
“For me, meaning in terms of interaction design is about resonance,” Kaftan said, “meaning should serve as a beacon for interaction designers to push us into new, interaction paradigms.” Next he mentioned that he has only scratched the surface with contemplating what meaning is and how it relates to design. The LA web design community was then taken through the four dynamics of what connects interaction design to meaning.
MEANING MAKES THE DEVICE
To begin, Jod Kaftan presented the definitions of Device and Purpose. A device exists to serve a particular need or purpose. “The thing is, we’re not always conscious of our needs,” Kaftan explained, “we need to dig deeper and we need to dig into their context so we can flush out unstated and unconscious needs.” Kaftan expertly brought this point alive by using the popular Instagram app as an example. “We probably had a conscious need to share our photos on mobile,” Kaftan stated. He then asked, “but did we have a conscious need to be aesthetic with our photos?”
“Ultimately my point is about focusing on needs, threading them through meaning and creating culture with that,” Kaftan stated, “it’s about culture.” The message was brought home when he gave an example of the world renown iPod music device and how its cultural impact made consumers aware of their need to have an entire music collection in one place.
START WITH THE CUSTOMER JOURNEY
“The first thing we need to recognize is that marketing is dead,” Kaftan said as he presented a quote from the Harvard Business Review. “People get informed from word-of-mouth, customer reviews and so on,” Kaftan said. The customer journey has changed from a traditional buying process relying heavily on advertising to a buying process that is more personalized. “We simply have so much more data to process now,” he pointed out, “there’s so much more information so whereas the old way we went from broad to narrow; we actually start narrow.”
For brands today it is harder to retain active loyalty from consumers because of competition, new technology and different ways people can now buy. It is imperative for a brand to maintain active loyalty. “We have to serve people more meaningfully; we have to go further,” Kaftan said. To support this idea; he gave an example of when he once had to return a television to Amazon. It’s excellent customer service made his experience with Amazon a meaningful one. “Wow, okay, I’m never not ordering a tv from Amazon,” Kaftan concluded the story.
CONTENT vs. TASK
This portion of the night dealt with the differences between content and tasks. Which one is to be designed first? “Content first verse task first is really a question of emphasis,” he said. It is not a matter of ‘either’ ‘or’ because both must be considered in design. The goal is to pay attention to both and understand that they do not interfere with interaction designs.
GO BEYOND THE SCREEN
The final dynamic of the night Jod Kaftan expressed his concerns for a single device performing all the functions one could humanly need. Everyone is staring at their phone screens. The crowd roared with laughter when he joked about the movie Wall-E. Connecting with fellow UX designers Kaftan stated, “While we need a seat at the table at the strategic level; we also need a seat at the product design level. We can create really cool, integrated experiences that are minimally invasive.”
The lecture was followed by a question and answer session. The Los Angeles web design community and UX designers were pleased to learn about designing with meaning. The topics were intriguing and were supported by relevant, everyday examples. Many thanks to speaker Jod Kaftan and host LA-UX Meetup for an engaging and informative evening! Also, thanks to the sponsor Yahoo! for providing a great venue and refreshments.
Taken from http://www.meetup.com/ia-55/events/74374102/.
Jod Kaftan is the Experience Design Director at BLITZ Agency in Santa Monica, CA. Prior to BLITZ, Jod worked at The Los Angeles Times, Schematic, Razorfish, Citysearch and AOL. In addition to being the Design Director at BLITZ, he is also a writer. And, as a writer, Jod has been published in Rolling Stone, The Los Angeles Times, The New York Times, New York Magazine, This American Life and UX Booth.
Jod can be found on Twitter at http://twitter.com/jodspeed.