Own your choices
Be honest, and acknowledge your mistake or lack of preparation. And fix it! No one wants to hear excuses.
We’re big fans of “Extreme Ownership” a great management book by former Navy SEALs. It basically says when you make a choice, be prepared to take responsibility for the results, no matter the outcome. If something goes wrong, don’t make excuses. Be honest, and acknowledge your mistake or lack of preparation. And fix it! No one wants to hear excuses. We’re not afraid to put our reputation on the line, and then test the crap out of it. Most of the time we’re right, but sometimes we’re wrong. That’s OK. You’ll be glad we found out because then we can fix it, and make it that much better. Most companies will design or make you something then step back and say, “there now, isn’t that pretty. OK then, good luck!” and walk away. We stick around and pay our dues. We’re not going to sit back and leave you with a mess when we’re done and wish you the best. We’re not happy until you’re happy. If you’re not better off than when we started, we’ll work for free until you are. Other agencies may be happy with giving it the college try. We know how hard it is to run a business, become successful, then keep it that way. We like to joke, but not when it comes to your success.